Thank you for choosing OnPoint Customs for your shopping needs. Please review the following shipping policy to understand how we handle the delivery of your orders.
Order Processing
- All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after receiving payment confirmation.
- Orders placed after 12:00 PM (local time) will be processed on the next business day.
Shipping Methods
- We offer several shipping options to accommodate your needs, including standard shipping, expedited shipping, and same-day delivery where available.
- The shipping method options and associated costs will be displayed during the checkout process.
Shipping Locations
- We currently ship to addresses within the United States only. We apologize for any inconvenience this may cause to our international customers.
Shipping Rates:
- Shipping rates are based on package weight and dimensions.
- Any applicable shipping fees will be displayed during the checkout process before you complete your order.
Estimated Delivery Time
- The estimated delivery time varies depending on the shipping method selected and the destination address.
- Standard shipping typically takes 3-7 business days for delivery.
Order Tracking
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
- You can use this tracking information to monitor the status of your shipment and estimate its delivery date.
Delivery Issues
- In the rare event that your order is delayed or encounters any issues during transit, please contact our customer service team for assistance.
- We will work diligently to resolve any delivery problems and ensure that your order reaches you as soon as possible.
Shipping Restrictions
- Certain items may be subject to shipping restrictions due to size, weight, or regulatory requirements.
- We reserve the right to cancel orders for restricted items or locations and issue a refund accordingly.
Holiday Shipping
- During peak holiday seasons, such as Christmas or Black Friday, please expect potential delays in shipping and delivery due to increased order volumes and carrier constraints.
- We recommend placing your orders in advance to ensure timely delivery during these busy periods.
Shipping Partners
- We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders.
- Our primary shipping partners include but are not limited to USPS and UPS.
Shipping Updates
- We will provide updates regarding your order status, including shipping notifications and delivery confirmations, via email or SMS if you opt-in for such notifications during checkout.
Shipping Charges and Taxes
- Shipping charges are non-refundable unless otherwise stated.
- Sales tax may be applied to shipping charges in accordance with applicable laws and regulations.
By placing an order with OnPoint Customs, you agree to abide by the terms and conditions outlined in this shipping policy. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance.
Thank you for shopping with OnPoint Customs. We appreciate your business!
